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Position Summary

We are looking for a personable and motivated Ambassador to join our team in South Philadelphia.

Ambassadors support a range of day-to-day operations, administrative, and event needs. This role is an important extension of our development team, as they provide the first impression for tenants, guests, and visitors entering the building. Ambassadors provide a welcoming entry experience and assist with navigational questions, facilitate and organize deliveries, promote safety and inclusion, offer admin support for building-wide initiatives, and support event staff in venue management.

We are a small, entrepreneurial, energetic team and therefore looking for candidates who appreciate a fast-paced, start-up atmosphere and have the ability to remain professional and service oriented in a complex environment.

This is a part time position with consistent weekend availability required. Availability for Saturday + Sunday 9:00am – 5:00pm is required, with one additional event shift possibly scheduled per month and the ability to occasionally fill in for other Ambassadors during the week. Event shifts vary in day and time, so flexibility is important.

Essential Functions

• Greet and engage with all tenants and visitors as they enter Bok and assist with navigation for first time guests as needed; manage the flow of foot traffic to ensure that visitors find their appropriate destination and/or stay within the publicly open areas of the building.

• Frequently communicate with and address the needs of numerous Bok departments that may include Facilities, Operations, Bok Events, Weddings, Community Activities, Administration, and others.

•  Be well versed in the redevelopment project at Bok, its tenants, and events to answer questions knowledgeably and accurately. We give free public tours each Wednesday, you will be required to lead at least one!

• Triage common questions and requests — direct walk-ins to the appropriate online destination for leasing and event inquiries and general information as needed.

• Provide administrative support by maintaining mailing lists, notifying tenants of aging deliveries, maintaining directory signage, managing public post boards, and other tasks as needed.

• Provide event day-of support including assisting guests as they enter the building to find the correct venue location, ensure event guests stay within designated access areas, and maintaining building and safety procedures during events.

• Facilitate deliveries by directing USPS, UPS, FedEx, Amazon and others to the mail room location and assist with their entry as needed; maintain the general organization of the package room.

• Maintain proper building procedures for security and reporting incidents as they occur using appropriate channels.

• Maintain entry way inventory of informational materials and ensure entry organization and cleanliness at all times.

Requirements

Candidates must display strong interpersonal and communication skills. Candidates should have a

minimum of one-year work experience in a front desk, customer service, or host position and have the professional confidence to interact with a variety of people. An ideal candidate should be a highly motivated, responsible individual with a strong capacity to work independently and manage the flow of foot traffic with poise and maintain a friendly, professional demeanor at all times, ​responding tactfully and accurately to inquiries. ​

• Strong work ethic and pro-active attitude

• Sound judgement and ability to deal effectively with a variety of personality types

• Versatile, and not precious (not scared to try something new!)

• Maintains a presentable image and professional demeanor at all times

• Experience with Google Workspace, MS Office, MailChimp, Asana, Square POS a plus

• Ability to maintain consistent walking and use of stairs during the 8 hour shift

• Reliable, responsible, and enthusiastic individual who enjoys taking initiative

To apply

To apply, send your resume and 2 professional references with “Bok Weekend Ambassador” in the subject line to hello@buildingbok.com. Only applicants who submit a resume and professional references through email as stated will be considered.