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Property Manager

Location

Philadelphia, PA

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Job Type

Full-time, In-Person

Experience

Minimum 5 years of experience in operations, property, or facilities management

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Start date

Immediate

About Scout

Scout is a dynamic interdisciplinary design and development practice specializing in adaptive reuse. Since 2015, we have been dedicated to revitalizing urban spaces, with our primary focus on transforming the historic Bok Building, a sprawling 340,000 sq. ft. Art Deco building in South Philadelphia, into a vibrant hub for artisans, entrepreneurs, and community groups.

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In 2022, we expanded our work to Providence, RI, with 50 Sims, a 100,000+ sq. ft. project aimed at fostering community engagement and supporting local initiatives like the Steel Yard and Farm Fresh RI. This site serves as a permanent home for numerous artists, facilitating growth and long-term sustainability.

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Scout is currently redeveloping Hamilton and Furness Halls on South Broad Street in Philadelphia into Village of Industry & Art. Our mixed-use developments reshape urban landscapes, offering unique opportunities for those passionate about design, development, and community-building.

Position Summary

We are seeking a seasoned, hands-on Property Manager to lead the operations, maintenance, and physical plant of the Village of Industry & Art. We are in an active phase of operational setup and building evolution. This role is not just about maintaining established systems, but also about helping build and refine ones. The Property Manager will play a key role in developing processes, workflows, and operational strategies for a mixed-use adaptive reuse building that is still in its early stages of occupancy and programming.

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This role will oversee tenant relations and communications (commercial + residential), budgeting, financial oversight, and reporting, vendor contracts and high-level contractor management, operational strategy and process development, team leadership and performance management, and coordination with leasing, marketing, and events teams.

Responsibilities

Tenant & Stakeholder Engagement

  • Actively engage with tenants, partners, and stakeholders to build strong relationships, address concerns, and enhance overall satisfaction. 

  • Communicate building-wide updates and notices clearly, with individualized follow-up as needed to ensure understanding and compliance. 

  • Oversee tenant move-in / move-out logistics, ensuring smooth transitions and adherence to building procedures. 

  • Provide responsive, high-quality service and follow-up on all maintenance requests and operational concerns. 

  • Collaborate with leasing, marketing, and event teams to support tenant engagement initiatives, building activations, and community-focused programming. 

 

Budgeting, Planning & Administration

  • Manage the annual facilities and operations budget (maintenance, utilities, staffing, supplies, and contracted services). 

  • Monitor operational expenses and labor costs to ensure alignment with budget targets, identifying opportunities for cost savings. 

  • Forecast and recommend capital improvements, system upgrades, and renovations based on building needs and long-term priorities. 

  • Maintain accurate records: maintenance logs, inspection reports, vendor contracts, compliance documentation, and equipment inventories. 

  • Manage the annual operating calendar, including inspections, certifications, and contract renewals, ensuring all deadlines are met. 

 

Team Leadership & Operational Oversight

  • Supervise, train, and evaluate maintenance, custodial, and ambassador staff, fostering a positive, inclusive, and service-oriented work environment. 

  • Manage staffing programs, including recruitment, development, and retention of team members. 

  • Coordinate daily operations across departments to ensure seamless building functionality, particularly in a mixed-use, event-driven environment. 

  • Support event operations, including load-in / load-out logistics, and ensure the building is fully prepared and operational. 

 

Strategic Operations & Systems

  • Develop, implement, and continuously improve operational systems and processes to maximize efficiency and tenant experience. 

  • Utilize property management and maintenance platforms (e.g., AppFolio) to streamline workflows, track performance, and enhance reporting. 

  • Participate in long-term strategic planning for building growth, renovations, and operational improvements. 

  • Support sustainability initiatives, energy management strategies, and efficiency programs in collaboration with leadership. 

Position Requirements

  • At least 5 years of progressive leadership in property or facilities management, with a particular focus on complex mixed-use or adaptive reuse environments.

  • A proven track record of managing building operations through phases of growth and operational setup, rather than simply overseeing established systems.

  • Demonstrated ability to architect and implement foundational operational processes, workflows, and management systems from the ground up.

  • Strong experience in vendor management, including contract negotiation and the oversight of third-party contractors and specialized projects.

  • Proficiency with modern property management and maintenance platforms, such as AppFolio and Asana or similar integrated systems.

  • Rigorous organizational and administrative capabilities, specifically in recordkeeping, compliance, and annual operational calendar management.

  • The flexibility to thrive in a fast-paced, event-driven environment, providing support for building activations and after-hours needs as required.

  • A solid understanding of physical plant systems (HVAC, electrical, plumbing) and the ability to troubleshoot and provide technical guidance.

  • A Bachelor’s degree in Property Management, Business Administration, or a related field is preferred, though equivalent professional experience is welcomed.

Details

  • $75,000/yr - $90,000/yr

  • Full Benefits: health/dental/vision insurance, life insurance, paid time off, professional development support 

  • Opportunity to play a central role in shaping a vibrant cultural + community hub in Philadelphia.

  • The chance to work at the intersection of real estate, adaptive reuse, and cultural programming

To apply

To apply, please send your cover letter and resume with “VIA Property Manager” in the subject line to hiring@viaphl.com.

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Scout is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Scout provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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